Patient Srvs Support Representative

Job Details

Description

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

We are currently recruiting a Patient Services Support Representative at Athena OBGYN.

Essential Functions :

• Greet patients/visitors and assist them accordingly.
• Perform registration functions for new and existing patients.
• Promptly and professionally answer telephone calls (as well as retrieve messages that are received via answering service).
• Route calls appropriately, offering voicemail, or redirection of calls as needed.
• Phone employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
• Collect and record copays as required.
• Schedule patient appointments per guidelines.
• Conduct phone calls to confirm patient appointment for the following day.
• Provide support to patients and medical staff.
• Assists in scanning documents into the EMR.
• Adheres to Patient Confidentiality Policies and HIPAA regulations.
• Adheres to Occupational Safety and Health Administration (OSHA) guidelines and standardized quality control methods to provide the highest quality of patient care.
  
  

Experience & Education :

• Minimum completion of 2 years of high school or general equivalency diploma (GED).
  
  

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.