What are the responsibilities and job description for the Resident Account Specialist position at Axia Residential?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Vision insurance
Resident Account Specialist
đź“Ť Stockbridge / McDonough, GA Area
 💰 $24–$28/hour (commensurate with experience)
 🏠Multi-site role supporting two communities
 💰 $24–$28/hour (commensurate with experience)
 🏠Multi-site role supporting two communities
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Axia Residential is seeking a detail-oriented and customer-focused Resident Account Specialist to support resident account management and delinquency reduction efforts across two multifamily communities. This role is ideal for someone who enjoys problem-solving, working with residents, and helping drive operational and financial performance.
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- Manage resident accounts and monitor outstanding balancesÂ
- Support delinquency reduction efforts through resident outreach and payment follow-upÂ
- Work closely with onsite teams and residents to resolve account issues professionally and efficientlyÂ
- Review resident ledgers and maintain accurate account recordsÂ
- Assist with payment arrangements, notices, and account documentationÂ
- Support move-out account processing and final balance reconciliationÂ
- Help identify trends and opportunities to improve account performance and operational efficiencyÂ
- Partner with onsite teams to support occupancy and resident retention goals
What We’re Looking For
- Prior experience in multifamily housing, property management, collections, resident services, or accounts receivable preferredÂ
- Strong communication and customer service skillsÂ
- Highly organized with strong attention to detailÂ
- Ability to manage multiple priorities in a fast-paced environmentÂ
- Experience with Entrata, RealPage, or similar property management systems preferredÂ
 What We Offer
- Competitive compensation and benefitsÂ
- Medical, dental, and vision insuranceÂ
- 401(k) with company matchÂ
- Paid time off and company holidaysÂ
- Growth opportunities within a growing organizationÂ
- Collaborative and team-oriented work environmentÂ
 If you enjoy balancing customer service with problem-solving and want to be part of a growing multifamily organization, we’d love to hear from you.
ARC Multifamily Group dba Axia Residential is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees and applicants.Â
ARC Multifamily Group dba Axia Residential is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees and applicants.Â
Salary : $24 - $28