Operations Clerk

Pay Rate: $26.32 per hour

Duration: 12 Months

Location: West Chester Township, OH

Summary:

• Monday-Friday 8-5

Responsibilities:

• Create and maintain a safe working environment and culture within the organization
• Create orders for quoted jobs or installations with multiple processes in SAP of limited complexity but with unique job requirements
• Collaborate strongly with internal and external customers, focusing on prioritizing and meeting their needs and expectations
• Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, focusing on accuracy and customer satisfaction
• Review, analyze, and cleanse data
• Resolve customer orders flagged for non-compliance
• Perform non-routine tasks related to customer issues and resolution
• Resolve issues from third-party processors of customer orders of limited complexity
• Travel Requirements: 5%

Requirements:

• High school diploma or equivalent plus 3 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work

Preferred Skills:

• Analytical mindset with strong problem-solving abilities
• Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines
• Intra-departmental communication for alignment, information sharing, guidance, and leadership
• Execute tasks with high levels of autonomy; limited guidance required for complex tasks
• Collaborate with other disciplines
• Understand concepts in execution, broader organizational impact, and possess strong organizational skills
• Understanding of general business concepts
• Exceptional communication skills
• Proficient in Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint)
• ERP experience required
• Strong understanding of typical IT business tools; adept at learning new programs quickly
• Fluency in a Field Service or a CRM application like MS Field Service or MS CRM