Digital Technology Architect and ServiceNow Developer

Axelon is a leading company in digital technology solutions, committed to innovation and excellence. We are seeking a skilled professional to join our team, contributing to our mission of delivering cutting-edge technology solutions.

Type: Permanent

Work Model: Hybrid (3 days in-office, 2 days remote)

Locations: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA; Frederick, MD

Salary Range: $120K - $130K depending on experience

• Strong knowledge of web technologies including REST/SOAP APIs, HTML, and JavaScript
• Strong ServiceNow development skills
• Experience with ITSM/ITOM

• ServiceNow certifications such as Certified Application Developer, Implementation Specialist
• Familiarity with ITIL and enterprise service management frameworks

• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities
• Ensure platform performance, data quality, and compliance with security standards
• Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation

• Five (5) or more years of ServiceNow development or implementation experience
• ITIL, COBIT, financial planning, budgeting, business acumen
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem-solving, critical thinking, leadership, coaching, delegation, design thinking

• Bachelor's degree in Computer Science, Information Technology, or related field
• Seven (7) years of experience managing enterprise IT platforms, including ServiceNow and/or integration platforms like Boomi
• Proven experience leading ServiceNow Implementations and custom development
• Knowledge of ITIL, DevOps, and Agile Methodologies
• Experience in AI/ML-driven automation and self-service solutions

• First call with Hiring Manager
• Second virtual panel interviews
• Two virtual meetings with upper management