What are the responsibilities and job description for the Client Services Specialist position at Axelon Services Corporation?
Pay Rate: $24 per hour
Summary
Summary
- Location: Johnston, RI
- Timings: 10 AM - 6:30 PM/8:30 AM - 5 PM
- Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email.
- Research and train clients on all products offered.
- Independently service both internal and external customers on a wide variety of commercial card, ACH, & cash management products, services, and technical issues through all incoming channels.
- Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues.
- Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
- Proactively advise management of impending problems or obstacles to meeting service standards.
- Excellent verbal/written, time management, multitasking, and interpersonal skills.
- Goal-driven with a desire to meet productivity goals, including meeting day-to-day business needs.
- 5 years of customer service and call center experience; banking experience preferred.
- Excellent phone communication and listening skills.
- Ability to prioritize and manage daily workload.
- Ability to multitask and work independently in a fast-paced work environment.
- Computer proficiency and acumen.
- Self-motivated attitude with a desire to succeed.
- Analytical skills and the ability to recognize trends, exercise considerable independent judgment, and attention to detail.
- High school diploma or GED equivalent; bachelor’s degree preferred
Salary : $24