What are the responsibilities and job description for the Engagement Manager position at Axelerant?
DescriptionAt Axelerant, you won’t just manage delivery- you’ll shape outcomes. As a Senior Engagement Manager, you’ll lead transformative digital programs for global brands, co-create growth strategies with clients, and empower multidisciplinary teams that care deeply about impact. You’ll operate in a culture that values trust, autonomy, and long-term partnerships - not short-term wins. Here, you’ll get to connect delivery excellence with business results, help clients succeed, and grow your own advisory and leadership skills along the way.Key ResponsibilitiesLead complex digital engagements from strategy to execution ensuring delivery health, team alignment, and measurable business outcomes.Connect delivery performance to client objectives by understanding their business model, KPIs, and transformation goals.Drive account growth by identifying expansion opportunities, shaping proposals, and securing renewals. Engage senior client stakeholders (VP, C-suite) as a trusted advisor; translate technical delivery updates into business value narratives. Oversee financial performance of engagements manage budgets, margins, forecasting, and risk mitigation. Foster high-performing, motivated teams drive collaboration, psychological safety, and strong delivery discipline.Champion Axelerant’s buyer-centric approach ,show curiosity, empathy, and business insight in every client interaction.Collaborate cross-functionally with Sales, Delivery, and Solutions teams to align client needs with Axelerant’s capabilities. Capture and share customer success stories to strengthen advocacy and thought leadership.Skills, Knowledge & Expertise8–12 years of experience in digital delivery, consulting, or technology services, including leading large-scale programs or client engagements. Proven ability to manage multi-stream digital projects (CMS, cloud, DXPs, or digital transformation initiatives). Experience in agency, consulting, or digital services environments. Exposure to composable architectures, marketing automation, or CX platforms. Strong understanding of digital transformation principles- how technology enables customer experience, growth, and operational agility. Demonstrated client-facing leadership with executive stakeholders. Financial acumen - forecasting, margin tracking, and P&L awareness. Excellent communication, storytelling, and negotiation skills.Team leadership experience- capable of guiding, mentoring, and empowering cross-functional teams. Proficiency with delivery tools (e.g., Jira, Confluence, Forecast, or equivalent).Nice to HaveFamiliarity with frameworks like ValueSelling or consultative sales. Previous account ownership with measurable YoY revenue growth.Why Work At Axelerant?Be part of an AI-first, remote-first digital agency that’s shaping the future of customer experiences.Collaborate with global teams and leading platform partners to solve meaningful challenges.Enjoy a culture that supports autonomy, continuous learning, and work-life harmony.
Salary : $40 - $50