What are the responsibilities and job description for the Logistics Specialist position at Axcient?
This is a highly operational role that involves working with suppliers and internal stakeholders to ensure smooth logistics operations. The Logistics Specialist will oversee daily hardware logistics operations and ensure order processing and returns are handled positively and timely. The Logistics Specialist oversees the hardware lifecycle between Axcient and our partners, as well as having a voice between Axcient and our suppliers.
Key Responsibilities
- Supplier Management: Coordinate and monitor daily operations with suppliers.
- Inventory Management: Order, track, and report inventory levels.
- Hardware EOL management: Work with a 3rd party vendor to identify, validate, determine a path forward and onboard new systems and components.
- Order Processing/Tracking: Supervise orders to ensure all hardware (evaluation and production) are shipped and delivered in an efficient, timely and cost-effective manner. Identify problems with the ordering process, vendor timing, and order fulfillment. Make recommendations and execute on them.
- RMAs: Oversee the evaluation of returned stock and refurbishment process. Provide guidance to internal teams to ensure partners needs are addressed in a timely matter. Report on the number of RMAs, cost, and reason across various hardware lines.
- Assist sales and support teams when needed for hardware related inquiries.
- Prepare accurate reports, provide analysis on findings, and present readouts for upper management.
- Work with managers and team members to implement new strategies and initiatives.
- Other ad hoc projects as required
- Other duties as assigned
Who You Are
- General knowledge of business disciplines (supply chain management, supply network planning, demand planning, logistics, etc.).
- Understanding of inventory tracking, accounting, and reporting.
- Exceptional work ethic, attention to detail, and diligent performance of all duties.
- Strong initiative, well organized, self-motivated and results driven.
- Ability and drive to learn new skills quickly.
- Strong organizational, analytical, and problem-solving skills.
- Proficiency in MS Office Suite (especially MS Excel) required.
- Excellent communication skills, both written and verbal, including the ability to articulate recommendations in a concise and thoughtful manner.
- Ability to multi-task and deal with changing requirements.
- Team player, with a positive and flexible attitude.
- Commitment to providing excellent customer service.
- Must be flexible, adaptable, and able to stay focused and positive in a constantly changing environment.
- Experience in a software or hardware start-up environment is a plus.
- Comfortable in a remote (work from home) environment.
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At Axcient, we’re more than the sum of our parts. We value our unique team members, and our company thrives when we support and celebrate our differences.