What are the responsibilities and job description for the Client Coordinator position at Axcess Healthcare Services?
Axcess Home Care was founded in 2011 with a goal to provide the best possible care to medically complex children and geriatric patients. We are headquartered in Spartanburg, SC and currently provide services state-wide, while continually expanding. Our company embodies the "Axcess Way" of putting others first. We treat our clients and employees as family and go above and beyond to put them first and deliver highly personalized care.
Department & Position Overview:
You will work closely with clients, employees, and the rest of your team to provide an exceptional client experience. Your goal will be to work with our employees to ensure our clients are being provided with the best services possible. We value a friendly, positive attitude and the desire to help others. You will receive training to learn the tools necessary to be the direct line of contact for a group of clients, their family, and their employees.
Everyday You Will:
- Oversee and coordinate time worked by field employees; ensuring they follow state policies while delivering care
- Analyze data to maximize employee and client hours worked
- Balance multiple situations at once and turn negative situations into positive ones
- Relay information from clients and employees to the relevant department within the company
Ideal Candidate Will Possess:
- Proven exceptional customer service
- Poise and patience when dealing with customers
- Team player attitude willing to help other team members succeed
- Motivation to meet and/or exceed case management targets or metrics
- Excellent written and verbal skills
- Proficient computer and phone knowledge
- Bilingual in Spanish, or other languages desired
Why Work at Axcess Homecare?
Axcess provides competitive pay, benefits, and ongoing learning/growth opportunities. We strongly believe that a good work environment is necessary to succeed. Our work culture places a strong emphasis on helping fellow coworkers, as well as our clients and employees in the field.
Scheduled Hours:
Monday-Friday 8am-5pm
8 week weekend rotation from home
Holiday rotation