General IT Technician/Infrastructure Support

Company: Axcent Communications
Location: Customer office in Woodbridge, NJ (Primarily On-site), possible Off-site if needed
Position Type: Contract-to-Hire (90-workday probationary period as a 1099 contractor, leading to full-time employment)
Schedule: Contract runs from January 1st through December 31st yearly
Compensation: Pay rate to be discussed
Dress Code: Business casual, neat appearance

Job Overview

Axcent Communications is seeking a motivated and hands-on IT Support Specialist based in the Woodbridge, NJ area. This position begins as a 90-workday probationary contract (1099) with a direct path to permanent, full-time employment. You will handle physical IT infrastructure deployment, conference room audio/visual setups, shipping logistics, data center maintenance, and end-user hardware support.

Must-Have Requirements

• Valid driver’s license and a reliable vehicle (Mandatory; no exceptions).
• Physical ability to lift up to 70lbs, work under desks, and use ladders.
• Proficiency using hand tools and power tools (essential for mounting equipment).
• Basic computer skills including MS Office Suite, Email and Database entry.

Core Responsibilities

Network Infrastructure & Hardware Setup

• Perform "rack and stack" equipment installations, patching, and power routing.
• Set up user workstations including PCs, monitors, cameras, and microphones (ensuring clean cable dressing under desks).
• Install, terminate, and test network and fiber optic backbone cabling (if needed). 
• Build and install network racks and equipment cabinets (if needed).

Conference Room Audio/Visual (AV) Work

• Install and wall-mount commercial displays, TVs, and associated AV brackets.
• Deploy, connect, and route specialized cabling for conference room media systems.
• Configure associated AV peripheral equipment (soundbars, switchers, and control panels).
• Troubleshoot, diagnose, and resolve audio, video, and connectivity issues in meeting spaces.

Facilities & Asset Management

• Maintain, clean, and organize all IDFs, LAN rooms, and Data Centers.
• Swap, route, and neatly dress patch cords to keep rooms tidy.
• Inventory and organize IT storage materials (patch cords, power cables, etc.).
• Utilize asset management software to track all company IT hardware and devices.
• Coordinate the proper disposal or donation of retired IT equipment.
• Manage shipping and receiving of inbound and outbound IT components and hardware as needed.

Technical Support & Troubleshooting

• Troubleshoot and resolve daily end-user technical issues.
• Collaborate closely with the core IT department on escalated problems.
• Assist the IT team with general technical tasks and operational projects as needed.