What are the responsibilities and job description for the Claim Account Manager – Global Risk Management position at AXA?
AXA XL is an Equal Opportunity Employer.
Claim Account Manager – Global Risk Management
Chicago, Dallas
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As a Claim Account Manager – Global Risk Management for the Americas, you will be responsible for claim account management functions for customers helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrators (“TPAs”) and key distribution partners.
What you’ll be doing
What will your essential responsibilities include?
Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the unbundled marketplace.
Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
Completion of new account implementations including Account Profiles, Certificate of Instruction documents and set-up meetings with new insured, TPA, broker partners to ensure all parties are aware of their roles and responsibilities on the program.
Holding client stewardship meetings to address performance of the program and opportunities for improvement, in participation with the client’s third-party claims administrator.
Interaction with the third-party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
Management of the claim audit process for the client, including coordinating the necessary internal and external resources to conduct the audit, and leading the audit wrap-up meeting.
Conducting meetings with clients as necessary to resolve issues and manage the ongoing client relationship.
Interaction with the Claims Technical Team on individual losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.
You will report to the Head of TPA Account Management.
What you will BRING
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
Broad claims account and vendor management experience: Ideal candidates should have advance experience within a TPA or Insurance Carrier and Group Captives.
Robust organizational abilities to track multiple projects and tasks.
Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker’s Compensation, Auto and General Liability.
Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform data analysis.
Education: A Bachelor’s Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.
Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business leadership and business partners.
Travel is anticipated up to 25-30% of the time.
Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. base salary range for this position is USD 139,300-208,900. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.