What are the responsibilities and job description for the Field Technician position at AWT Support?
We are an IT company seeking a dedicated professional to join our team and provide exceptional service to our clients. Below is an overview of the diverse range of services we offer, along with the skills and knowledge we expect from our new hire:
**Our Services:**
- Network setup, monitoring, and management
- Cybersecurity solutions and threat mitigation
- Cloud infrastructure and migration
- IT support and troubleshooting
- Software development and customization
- Data backup
- Hardware procurement and maintenance
- Consultative IT strategy planning
**Candidate Expectations:**
- Strong understanding of networking protocols and security best practices
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- Proficiency in troubleshooting hardware and software issues
- Knowledge of cybersecurity principles and tools
- Excellent communication skills for client interactions
- Ability to manage multiple projects and prioritize tasks
- Up-to-date with the latest IT trends and emerging technologies
- Positive attitude and a proactive approach to problem-solving
If you are passionate about technology and dedicated to delivering superior client service, we would love to hear from you. Join us in providing innovative IT solutions and making a meaningful impact for our clients.
Here is a full list:
Core Technical Skills Operating Systems
- Windows OS (10/11, Server 2016/2019/2022) – installation, troubleshooting, Active Directory basics.
- macOS – user support, basic command-line.
- Linux (Ubuntu/CentOS) – basic shell commands, troubleshooting, remote admin.
System Administration
- Active Directory – user account management, group policies, OU structures.
- Group Policy Management – understanding and applying GPOs.
- DNS, DHCP, and basic networking – understanding of how these services work.
- Remote Desktop Services / Terminal Services.
Support Tools
- Remote support software – e.g.:
- TeamViewer
- AnyDesk
- LogMeIn
- ConnectWise Control
- RMM (Remote Monitoring & Management) tools – e.g.:
- NinjaOne
- Datto RMM
- Kaseya
- PSA (Professional Services Automation) tools – e.g.:
- ConnectWise Manage
- Autotask
Imaging & Deployment Tools
- SCCM / MECM
- Intune / Autopilot
Security & Access Management
- MFA tools (e.g., Duo, Microsoft Authenticator)
- Understanding of IAM (Identity and Access Management) principles
- Familiarity with BitLocker, Windows Defender, and endpoint protection platforms
Networking Knowledge
- TCP/IP, subnetting, DNS resolution
- VPN setup and troubleshooting (e.g., Cisco AnyConnect, Fortinet, OpenVPN)
- Firewall and port basics
- Network printer configuration and troubleshooting
Common Tools & Platforms
- Microsoft 365 / Exchange Online – mailbox management, license assignments, Teams troubleshooting
- SharePoint Online – permissions, syncing, and collaboration troubleshooting
- Azure Active Directory – user and group management, device join issues
- PowerShell – basic scripting (not expert-level, but ability to read and use scripts is a big plus)
- Ticketing systems – familiarity with systems like:
- Jira Service Management
- Zendesk
- Freshservice
- ServiceNow
- Apple Business Manager/ Other MDMS
Hardware & Peripherals
- PC/laptop hardware diagnostics and repair
- Printer/scanner troubleshooting
- Knowledge of docking stations, monitors, and basic AV setups
Soft Skills & Abilities
- Strong troubleshooting methodology (e.g., ask the right questions, test hypotheses)
- Ability to document issues and solutions in tickets clearly
- Prioritize tickets and escalate appropriately
- Good communication — can explain issues to non-technical users
- Handle user frustration calmly and professionally
Bonus / Nice-to-Have Skills
- Power Automate or scripting experience
- Basic SQL queries for troubleshooting database-related issues
- MDM tools like Jamf (for Mac) or Intune/Endpoint Manager (for Windows)
- Knowledge of VoIP systems (e.g., RingCentral, Zoom Phone, Cisco)
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 30 – 40 per week
Work Location: In person
Salary : $20 - $25