Counter Sales and Customer Service Representative

JOB DESCRIPTION

JOB TITLE: Counter Sales and Customer Service Representative

Company Overview: AWISCO is a leading distributor in the Welding and Industrial Supply sector, committed to delivering top-tier products and outstanding customer service across diverse industries such as manufacturing, construction, and healthcare. With a broad spectrum of industrial supplies and gases, AWISCO stands as a trusted partner for our clients' needs.

Position Overview: AWISCO is seeking a motivated and results-driven individual to join our team as a Counter Sales and Customer Service Representative. Based at our headquarters in Maspeth, NY, this role will focus on driving sales through proactive engagement with customers, providing expert product knowledge, and delivering exceptional service.

Key Responsibilities:

· Proactively engage with customers via in-person visits, phone, and email to understand their needs and recommend appropriate products and solutions.

· Develop and maintain strong relationships with customers to ensure satisfaction and loyalty.

· Process sales orders accurately and efficiently using the company's sales systems.

· Provide product information, pricing, and technical support to customers as needed.

· Assist with customer inquiries, complaints, and returns, ensuring prompt resolution and customer satisfaction.

· Daily upkeep and maintenance of the store including product replenishment and updating price tags.

· Collaborate with other departments, including warehouse and logistics, to ensure timely delivery of orders and resolve any issues.

· Stay informed about industry trends, product developments, and competitor activities to maintain a competitive edge.

· Identify sales leads and follow up on inquiries.

· Maintain accurate records of sales activities, customer interactions, and inventory levels.

QUALIFICATIONS:

· High school diploma or equivalent; Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

• Previous experience in inside sales, customer service, or related fields.
• Knowledge of welding and industrial supplies.
• Strong communication and interpersonal skills, with the ability to build rapport and relationships with customers.
• Proficiency in Microsoft Office suite.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, or kneel
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read

technical information, and/or use a keyboard

• Continually required to lift/push/carry items up to 50 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposed to outside weather conditions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Retail sales: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Ability to Relocate:

• Maspeth, NY 11378: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $24