Automotive Parts Specialist ~ Green Bay, WI

Call Center Automotive Parts Specialist - Full Time

Drive your future at Auto-Wares Group of Companies as a Full-Time Call Center Automotive Parts Specialist!

Do you have a passion for cars and a strong knowledge of automotive parts? Put your skills to work ~ Join our team as a Full-Time Call Center Sales Representative! We are looking for a dependable, customer-focused individual eager to grow in a fast-paced environment for our Green Bay, WI store. This position offers hands-on experience, professional development opportunities, and the chance to support our mission of delivering top-notch service with every customer interaction.

Key Responsibilities:

•  Serve as the voice of our company by creating positive experiences with every phone call.
•  Provide efficient, accurate, and customer-focused assistance for all incoming calls.
•  Support customers by identifying the correct automotive parts, offering product options, and finalizing sales over the phone.
•  Develop a strong understanding of the parts, services, and solutions we provide.
•  Uphold our Never Say No values by offering all available product options and solutions.
•  Process orders, returns, and inquiries accurately within our systems.
•  Collaborate with team members to ensure smooth daily call center operations.
•  Maintain professionalism, accuracy, and a high level of product knowledge in every interaction.

The Perks:

•  Competitive Pay with opportunities for performance-based bonuses.
•  Paid Time Off and Paid Holidays.
•  Comprehensive Benefits including health, dental, vision, employee assistance programs, and 401k with company match.
•  Employee Discounts on a wide range of products and services such as cell phone plans, hotel stays, and more.
•  Education Support including tuition reimbursement, scholarship opportunities, and tuition discounts through our partnership with Northwood University.

Who We Are:

•  Auto-Wares Group of Companies operates across Michigan, Illinois, Indiana, Ohio, Wisconsin, and Kentucky.
•  Founded in 1976 in Grand Rapids, MI, we have grown into a leading distribution network specializing in extensive inventory, product expertise, and full-service programs.
•  We proudly support 500 Auto Parts Stores, 700 Certified Service Centers, and 36,000 wholesale accounts throughout the Midwest.
•  We put people at the heart of everything we do—customers, vendors, and employees are all part of our extended family.

Job Requirements:

• Previous 3 years experience in automotive field.
• Customer focused with strong communication skills.
• Must be at least 18 years of Age
• Valid Driver’s License
  • o No major violations
  • o No more than two moving violations in the past 3 years if over 25 years of age, in the past 5 years if under 25 years of age
  • o No more than one at-fault accident
•  Must be able to comply with all physical requirements of position including a preemployment background check and drug test.
•  Able to lift and Carry up to 50 Pounds with Both Arms.

Find our story at www.autowares.com and discover how we display our belief that Service is the Difference!