Onboarding Technician

About Awecomm
Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 5 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive.

At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people:

• Be Transparent – open and honest is not optional
• Be Helpful – enthusiastic, flexible, supportive, and team oriented
• Be Exceptional – together we can go beyond great, and be exceptional

If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you.


What you will be doing
As an Onboarding Technician, you will be assisting the Support Operations Team in set-up and deployment of new equipment (laptops, desktops, etc.) for clients. The set-up will include installing new Windows OS and client software to ensure optimal performance. You will also be assisting the support team in completing hardware upgrades or resolving issues that require onsite support. You will work closely with our centralized Service desk and Onboarding teams in order to ensure successful delivery of requested services that exceed client expectations. This is an excellent position for someone with technical experience as well as customer service experience that wants to grow their career in IT. Some key activities in this role will include:  

• Prepare, deploy and install hardware/software for clients
• Organize, track, and prioritize workload to exceed client expectations  
• Manage, track, and report on hardware and software assets for clients  
• Capture, track, and manage technical upgrade requests effectively and document in ticketing system  
• Follow procedural documentation to setup and provision a variety of different technologies  
• Assist in providing onsite technical support as required from the centralized Helpdesk team for issues that cannot be resolved remotely   
• This position is in-person in our Troy, MI office and requires traveling to client sites in the metro-Detroit area

Experience & skills that will enable your success

• Strong organizational and planning skills to ensure a great hardware upgrade process for the client and efficient process for the team 
• Exceptional attention to detail  
• Excellent communication and documentation skills 
• Proven ability to provide exceptional client service 
• Proven ability to know limits and seek assistance 
• Strong focus on team success 
• Ability and passion to continuously learn new technologies in a fast-paced environment 
• Basic technical skills and/or ability to learn the following: 
  • Windows OS 
  • Workstation imaging and prep for deployments 
  • Laptop and Desktop Hardware troubleshooting 
  • Email and Active Directory user setup 

Why you will excel and love working at Awecomm
You will fit right in if you love to provide exceptional service, work as a team, and love technology. Some key indicators include:   

• Excited to work with the latest technology and cybersecurity solutions
• Own your experience, and be proud of it
• Excited and passionate about learning new technology
• Want to collaborate with others to solve problems and find a better way
• Always looking to make improvements – continuous improvement focus and really enjoy making an impact
• Drive and ambition to grow and initiate change
• Put the needs of others, especially clients, first
• Excited to come to work every day and help the TEAM succeed
• Flexible and have a positive attitude
• Ambition for advancement and your own continuous improvement commitment
• Career focused – want to grow and prepare for your next role at Awecomm

 
Additional Reasons to love Awecomm

• Awecomm culture, values, purpose, and mission
• Casual work environment
• Work with great team members committed to the overall success of the team
• Fun office events and offsite activities
• Included 24/7 onsite fitness center
• Included access to onsite golf simulator
• Located in the heart of Troy, walking distance to several restaurants
• Onsite full-service café (when walking outside is not ideal)
• Office lounge, snacks, and free flavored water and soft drinks
• Competitive pay and benefits, including 401k Plan with company match
• Team recognition program – earn points toward swag, gift cards, & more
• Career advancement with free career development