Operation Supervisor Chicago NS

Summary

The Operations Supervisor for Rail must interface with the Assistant Rail Supervisor, Operations Manager, yard crew, representatives of the Association of American Railroads and of Norfolk Southern Railroad and the rail crew. The overall objective of this position is to assign, direct and assist with rail/yard operations for customer vehicle loading, unloading and baying, while managing direct reports to get work completed safely, efficiently and according to standards.

AWCT is family-owned and operated. Our vision: We are the premier provider of finished vehicle logistics in the United States. Our mission: We take pride in delivering safe, efficient, and high-quality service for every customer vehicle. Our values: We respect each person's preferences and perspectives. The Operations Supervisor models behavior that supports the vision, mission, and values.

Essential Duties and Responsibilities

• Assign, direct, and oversee work for Assistant Rail Supervisors and railcar loading/unloading and yard crews to ensure efficient operations.

• Train and assist in onboarding new hourly associates and temporary workers in rail loading and unloading processes.

• Perform and oversee daily preventive maintenance on rail equipment, including setting brakes, opening doors, and preparing equipment for safe operations; set chocks for vehicle loading as needed.

• Ensure railcars are properly loaded and unloaded in compliance with AAR standards, customer requirements, and AWCT policies, procedures, and processes.

• Oversee vehicle movement within the yard to maintain safety, efficiency, and compliance.

• Conduct operational and safety audits, identify deficiencies, and recommend or implement corrective actions.

• Administer and enforce the collective bargaining agreement, including holding hourly associates accountable to contractual requirements.

• Manage bargaining‑unit employees, including coaching, mentoring, performance feedback, and issuing disciplinary reprimands when necessary.

• Ensure accurate reporting and approval of employee time and attendance for proper wage payment.

• Enforce safety programs and maintain a safe, clean workplace in compliance with local, state, federal, and OSHA regulations.

• Adapt effectively to changing operational needs and perform additional essential duties as assigned.

Minimum Requirements

• High school diploma or equivalent

• Ability to read, write, and communicate effectively in English

• Valid state driver's license required and must be maintained

• Ability to work outdoors up to 75% of the time in all weather conditions

• Ability to read and interpret technical manuals, including the AAR Manual

• Mechanical aptitude sufficient to calculate load counts, maintain inventory accuracy, and ensure proper railcar loading

• Computer proficiency, including Word, Excel, Outlook, and Time & Attendance systems

• Ability to pass AWCT Safe Driving, Buck Ramp, and Rail Safety tests with 80% or higher accuracy

• Good sense of balance and ability to maintain three points of contact in accordance with safety regulations

• Ability to work at heights of at least 15 feet above ground

• Ability to safely operate both automatic and manual transmission vehicles

• Ability to work both indoors and outdoors in extreme weather conditions

• Knowledge of effective coaching, mentoring, and employee development techniques

• Ability to administer corrective action and maintain accountability in accordance with policy and collective bargaining requirements

• Strong organizational, decision‑making, and problem‑solving skills

• Ability to resolve conflict and build effective working relationships

• Customer‑focused, results‑oriented mindset

• Strong verbal and written communication skills

• Ability to adapt to changing operational demands

• Treats all individuals with respect and dignity

• Maintains a positive attitude and works effectively in a team‑oriented environment

• Demonstrates ethical behavior and professionalism at all times

 Preferred Qualifications

• Minimum six (6) months of experience leading or supervising others

• Six (6) months of rail preparation, loading, or unloading experience preferred
• One (1) year or more of supervisory experience in a manufacturing or logistics environment preferred.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position.

Equal Employment Opportunity

AWCT is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, disability, or any other protected class with respect to employment opportunities.