What are the responsibilities and job description for the Implementation and Customer Success Manager position at Aware360?
Company Description
Aware360 leverages over 15 years of expertise in providing people-centric IoT solutions, ensuring the safety and productivity of lone and at-risk workers. Serving more than 50,000 users and over 400 organizations globally, Aware360’s patented PeopleIoT™ ecosystem connects workers through smartphones, wearables, and satellite devices for real-time monitoring and communication. Their innovative technology ensures seamless two-way communication and operational insights that support occupational health and safety compliance. By prioritizing worker safety and efficiency, Aware360 enables businesses to make informed decisions and create safer workplaces.
Role Description
This is a full-time hybrid role for an Implementation and Customer Success Manager located in the Salt Lake City Metropolitan Area. The role involves managing customer onboarding processes, ensuring customer satisfaction, fostering strong relationships to drive retention, and resolving customer concerns effectively. The Manager will develop success strategies, analyze customer data for insights, and implement action plans to enhance customer experiences and meet business objectives.
Qualifications
- 3–5 years in SaaS onboarding, implementation, enablement, or customer success (partner/channel experience a plus).
- Bachelor’s degree preferred.
- Confident communicator and presenter; comfortable training admins and end users.
- Strong project management skills; able to manage multiple customer timelines in parallel.
- Proficiency with collaboration and productivity tools (e.g., HubSpot/CRM, Jira, Confluence, Excel, PowerPoint, Slack).
- Detail‑oriented, organized, and proactive; comfortable with light technical configuration and testing.
What We Offer
- Competitive base salary between $60,000 - $75,000 based on experience.
- PTO and paid holidays.
- Collaborative, hybrid work environment.
- Professional development support.
- Purpose‑driven work that contributes to safer outcomes for workers across North America.
Benefits:
- Paid time off
- Professional development assistance
- Work Location: Hybrid in South Jordan, UT 84095
Salary : $60,000 - $75,000