Senior Customer Onboarding Specialist

Remote, Flexible Role

Remote-based within eligible regions

Are you an experienced onboarding professional who takes ownership of the onboarding experience and ensures individuals move through structured processes with clarity and follow-through?

This role suits professionals who are comfortable taking ownership of onboarding experiences, communicating clearly, and operating within defined processes while maintaining flexibility in how they manage their time.

This remote role focuses on supporting individuals through a structured onboarding and orientation process. You will work within established systems, follow defined communication workflows, and help guide individuals as they move through initial stages of engagement and next steps.

This environment favors professionals who value responsibility, follow-through, and consistent execution rather than supervision.

Awake in Change focuses on personal growth and leadership education for professionals navigating evolving work environments. We emphasize structured processes, practical development, and professional accountability within a supportive, process-driven environment.

This role may be a strong fit if you:

• Have 3 years experience in onboarding, customer success, client support, or account coordination

• Prefer working with clear expectations rather than micromanagement

• Are comfortable being accountable for your own activity and outcomes

• Communicate professionally and follow through on commitments

• Value continuous personal and professional development

• Are comfortable working within structured onboarding processes

• Remote structure with flexibility in how you manage your schedule

• Established systems and communication processes

• Professional environment focused on consistency and development

• Ongoing guidance within a structured framework

Success in this role comes from applying consistent effort within proven onboarding processes and taking responsibility for your professional activity.

Qualified applicants will be contacted for a brief introductory conversation to review the role structure and determine whether there is mutual alignment.

Applicants who move forward will be invited to review additional information before deciding whether to proceed.