Jira Service Management Consultant (JSM)- Remote

Role: Jira Service Management Consultant
Location: Remote
Duration: Long term contract

Job Description

Seeking a contractor to do some core planning on their work from Jira (data center) to Jira to the cloud. They need planning across the entire project, but need deep expertise to help blueprint the process for jira service management and then ideally run the project overall from the client perspective likely in partnership with a 3^rd party implementor who can do the work defined in the blue printing. They are looking for someone who can really drive the blueprinting sessions with an understanding of how it really works and should work ..need more functional than technical but want someone strong in both.

Core Skill / Functional Requirements

• Deep, hands-on expertise with Jira Service Management (JSM) (request types, workflows, SLAs, queues, automations)
• Demonstrated leadership of Jira Data Center Jira Cloud migrations
• Strong understanding of ITIL v3/v4 (Incident, Request, Problem, Change, CMDB concepts)
• Ability to redesign ITSM processes, not just lift-and-shift existing ones
• Jira platform solution architecture (schemes, permissions, roles, app impact)
• Experience integrating JSM with identity, monitoring, and asset tools
• Skilled in blueprinting/facilitation workshops with IT business stakeholders
• Proven cloud migration planning (phasing, risk, cutover, rollback)
• End-to-end program/project management ownership (scope, timeline, risks)
• Strong documentation skills (target-state architecture, decision logs, runbooks)

Softer / Personality Requirements

• Executive-level communicator who can challenge gently but confidently
• Comfortable operating in ambiguity and converging teams to decisions
• Naturally process-minded, but pragmatic and outcome-focused
• Calm, credible presence in cross-functional and political environments
• Builder mindset: prioritizes long-term operability, not just go-live success