What are the responsibilities and job description for the Customer Service Representative (CSR) – AVS Mountainland Animal position at AVS Mountainland Animal Hospital?
Join Our Team!
AVS Mountainland Animal Hospital is seeking a compassionate, friendly, and motivated Customer Service Representative (CSR) to join our growing small animal veterinary team. As the first point of contact for our clients and patients, you will play a vital role in creating a welcoming experience while helping pets receive the care they deserve.
Position Summary
The Customer Service Representative is responsible for providing exceptional customer service, scheduling appointments, maintaining accurate client and patient records, processing payments, and supporting the veterinary team with daily operations.
Responsibilities
Greet clients and patients with professionalism and compassion- Answer incoming phone calls and respond to client inquiries
- Schedule wellness, sick, surgery, grooming, and boarding appointments
- Verify and update client and patient information
- Request and obtain medical records from previous veterinary hospitals
- Process payments and maintain accurate financial records
- Educate clients on preventive care, wellness services, and hospital protocols
- Assist with appointment confirmations and follow-up communications
- Maintain cleanliness and organization of the reception area
- Support the veterinary team to ensure efficient hospital operations
- Promote a positive and team-oriented work environment
Qualifications
Previous customer service experience required- Veterinary or medical office experience preferred but not required
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Basic computer and data entry skills
- Positive attitude and willingness to learn
- Compassion for animals and the people who love them
What We’re Looking For
The ideal candidate is:
Friendly, dependable, and professional- Compassionate toward pets and their owners
- A team player who enjoys helping others
- Comfortable handling multiple tasks and priorities
- Motivated to learn and grow within veterinary medicine
Benefits
Paid training- Employee pet care discounts
- Opportunities for professional development
- Supportive and collaborative team environment
- The rewarding opportunity to make a difference in the lives of pets and their families
Schedule
Full-Time or Part-Time Opportunities Available- Some evenings and weekends may be required
At AVS Mountainland Animal Hospital, we are committed to providing exceptional care for our patients while creating an outstanding experience for our clients. If you have a passion for customer service and a love for animals, we’d love to hear from you!
Salary : $14 - $16