Medical Receptionist

Medical Receptionist

Perform receptionist duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, coding visits, billing patients, and compiling and recording medical charts, reports, and correspondence.

Basic Skills

· Talking to others to convey information effectively.

· Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Understanding written sentences and paragraphs in work related documents.

· Communicating effectively in writing as appropriate for the needs of the audience.

· Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems pertaining to triaging patient inquiries in person and on the phone, collecting co-pays, verifying insurances, and collecting patient balances.

Social Skills

· Actively looking for ways to help people.

· Adjusting actions in relation to others' actions.

· Being aware of others' reactions and understanding why they react as they do.

· Teaching others how to do something.

· Persuading others to change their minds or behaviour.

Complex Problem-Solving Skills

· Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills

· Watching gauges, dials, or other indicators to make sure a machine is working properly.

• Konica (Printer / Copier Machine)

· Using computer programs for various purposes.

• EMR proficiency
• Microsoft Office 365 proficiency
• Determining when and what kind of maintenance is needed on software, hardware, or any other equipment within the office and delegating that information appropriately.

System Skills

· Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

· Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills

· Managing one's own time and the time of others.

· Motivating, developing, and directing people as they work, identifying the best people for the job.

· Determining how money will be spent to get the work done and taking into consideration these expenditures.

· Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Desktop Computer Skills

· Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

· Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.

· Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.

· Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

· Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).

· Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

· Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents

Tasks

· Answer telephones and direct calls to appropriate staff / handle the patient query.

· Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

· Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

· Maintain medical records, technical library, or correspondence files.

· Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

· Compile and record medical charts, reports, or correspondence, using computer.

· Receive and route messages or documents, such as laboratory results, to appropriate staff.

· Transmit correspondence or medical records by mail, e-mail, or fax.

· Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

· Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.

· Complete insurance or other claim forms.

· Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.

· Arrange hospital admissions for patients if needed

· Facilitating a positive patient experience in person and on the phone.

· Checking patients in

· Checking eligibility

· Verify patient information (driver’s license, insurance cards) at check in

· Collect Copays

· Checking authorizations or requesting authorizations for in office visits and ultrasounds (one week in advance minimum)

· Requesting authorizations from the patients Primary Care Physician if needed.

· Referral scheduling

· Handling incoming fax information

· Checking charts to make sure they are prepared (reports, op notes, ultrasounds, etc.)

· Ensure patients have signed appropriate HIPAA and consent forms

· Scanning / Faxing pertinent information

· Effective Delegation of information gathered from phone calls.

· Maintaining the waiting room

· Rolling the phones over at the end of the day / rolling the phones back at beginning of day (if needed for early releases).

Work Activities

· Interacting With Computers

· Getting Information

· Documenting/Recording Information

· Organizing, Planning, and Prioritizing Work

· Processing Information

· Communicating with Supervisors, Peers, or Subordinates

· Performing Administrative Activities

· Scheduling Work and Activities

· Communicating with Persons Outside Organization

· Updating and Using Relevant Knowledge

Detailed Work Activities

· Answer telephones to direct calls or provide information.

· Collect deposits, payments or fees.

· Compile data or documentation.

· Greet customers, patrons, or visitors.

· Speak with employees, customers, or others to collect information.

· Maintain financial or account records.

· Maintain medical records.

· Operate computers or computerized equipment.

· Operate office equipment.

· Order materials, supplies, or equipment.

· Prepare business correspondence.

· Prepare documentation for contracts, transactions, or regulatory compliance.

· Refer customers to appropriate personnel.

· Relay information between personnel.

· Schedule appointments.

· Send information, materials or documentation.

· Transcribe spoken or written information.

Tools

· Desktop computers

o Desktop computers

· Magnetic stripe readers and encoders

o Credit card processing machines

· Photocopiers

o Photocopying equipment

· Scanners

o Scanners

· Special purpose telephones

o Multi-line telephone systems

· Medical software

• Electronic Medical Record Systems
• Clearing house websites

KNOWLEDGE OF ATHENA HEALTH A PLUS

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Surgery
• Wound Care

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• AthenaNet: 1 year (Preferred)

Work Location: One location

Salary : $17 - $19