Front Office Associate – Retina Specialist Office

Front Office Associate – Retina Specialist Office
Full-Time | Monday–Friday | Carmel, IN Satellite Locations

Are you looking for a long-term career where you can grow, be valued, and make a difference in patients' lives? Join our busy, fast-paced retina specialist office as a Front Office Associate! No prior experience is required. We provide comprehensive on-site training and opportunities for advancement.

We’re not just offering a job. We believe in promoting from within. If you're committed, curious, and care about quality patient care, we’ll help you grow whether that’s getting certified, leading a team, or exploring other opportunities.

Position Overview:

You'll play a key role in helping preserve and protect patients’ vision often working with individuals dealing with serious or sight-threatening conditions. Your work will truly make a difference.

As a Front Office Associate, you will:

Patient Interaction and Appointment Management

• Greet patients and visitors in a professional and courteous manner.
• Answer incoming phone calls and appropriately triage calls to physicians or staff.
• Check in new and established patients, ensuring accurate demographic and insurance information.
• Obtain necessary authorizations and referrals when required.
• Scan insurance cards, patient documentation, and identification into the EHR system.
• Take patient photographs and upload them to the electronic medical record.
• Schedule new patient visits, follow-up appointments, imaging, and procedures as directed.
• Manage appointment changes due to physician schedule adjustments.
• Confirm appointments and verify patients are scheduled with the correct provider.
• Pre-register new patients, verify insurance eligibility, and explain visit expectations.
• Send follow-up letters to patients who miss appointments to encourage rescheduling.

Insurance and Billing Support

• Verify insurance coverage for new and established patients and update records accordingly.
• Assist patients in understanding financial responsibilities including copays and deductibles.
• Explain and enroll eligible patients in copay assistance programs when available.
• Ensure appropriate Advance Beneficiary Notices (ABNs) and waivers are completed when required.

Medical Records and Documentation

• Process and fulfill requests for medical records in accordance with privacy policies.
• Copy, scan, and upload documentation into the EHR system accurately and promptly.
• Fax correspondence and visit summaries to referring physicians following patient visits.
• Maintain accurate patient contact information and update records for returned mail.

Administrative Duties

• Assemble new patient packets as needed.
• Sort and distribute incoming mail daily.
• Assist with referrals to outside physicians or specialists when requested.
• Verify skilled nursing facility status for applicable patients.
• Support front office team members as needed to maintain efficient clinic operations.

What We’re Looking For:

• Strong teamwork and communication skills
• High level of organization and reliability
• A positive attitude and warm, compassionate demeanor
• Willingness to travel to our satellite locations when needed (we strive to schedule you as close to home as possible)

Schedule:

• Monday–Friday, starting at 7:30 AM
• Typical end time around 4:00 PM- 5:00 PM (overtime may occur for end of day patients)

Locations:

• Main Office: Carmel, IN
• Satellite Offices: Bloomington, Greenfield, Muncie, and Avon, IN (we strive to schedule you as close to home as possible but ask that you are able to fill in to satellite offices if necessary)

Benefits & Perks:

• Paid Time Off:
• Starting after 90 days with accruals at 90 days, 6 months, and 1 year
• 3 weeks per year starting your second January
• Increased PTO accruals after 5 and 10 years of service
• Comprehensive Health Benefits:
• Multiple plans available
• Practice-covered premiums available on select plans

Physical demands of this position:

• Ability to sit or stand for extended periods throughout the workday.
• Frequent use of computers, keyboards, telephones, scanners, and other office equipment.
• Repetitive hand and finger movements for typing and data entry.
• Ability to read computer screens, insurance documents, and patient records with attention to detail.
• Ability to communicate clearly in person and over the telephone.
• Ability to move throughout the office to coordinate with clinical staff and assist patients.
• Occasional lifting of office materials or files up to 10–20 pounds.
• Occasional bending, reaching, or stooping to retrieve supplies or documents.
• Ability to function in a busy clinical environment with frequent interruptions and multiple patient interactions.

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• Where do you currently work and what has prompted you to find a new job?
• What motivates you to do a great job at work other than your paycheck?
• What are the top three things most important to you to find in your next job?

Work Location: In person

Salary : $20