What are the responsibilities and job description for the Technical Support Engineer position at AVRide?
HireArt is helping our client hire a Technical Support Engineer to perform in-depth diagnostics on robot systems running Linux-based environments, restore services, and clearly document and escalate incidents to development teams when needed.In this role, you’ll work directly on live systems, analyzing logs, troubleshooting via SSH, and supporting internal services to ensure operational reliability.The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You’re comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.As a Technical Support Engineer, you'll:Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware and software issues.Review system health and logs (uptime, CPU, memory, disk usage, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.Maintain Linux-based systems (including NixOS where applicable), verify version integrity, and complete post-update health checks.Use core command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano or vim, chmod or chown, tmux).Support hardware-level troubleshooting by identifying faulty components and validating replacements.Communicate effectively across teams using Slack and YouTrack, maintaining clear and accurate documentation of actions taken and findings.
Salary : $34