FOUNDATION OPERATIONS MANAGER

Job Summary:
The Foundation Operations Manager will be responsible for providing mid-level management of select Avow Foundation team members with a focus on providing exceptional customer service and stewardship to donors. The manager will directly supervise the annual giving specialist and all data entry staff while also managing a constituent portfolio of 60-80 assigned donors. He/she will lead data analysis and reporting efforts for the team in collaboration with direct reports.

Job Duties include the following:

• Conduct all foundation business in an ethical and respectful manner in adherence with the Compliance and Ethics Program.
• Conduct professional identification, research, cultivation, solicitation, and stewardship activities to maintain fruitful donor relationships with assigned constituents. Complete all job duties outlined in the Gifts Officer job description as it relates to constituent management.
• Oversee Raiser’s Edge (RE) data integrity and management practices.

• Oversee data driven mail appeals and email solicitations related to the annual fund.
• Oversee list and queries creation for staff giving campaign, special events, year-end appeal and direct mail/donor acquisition mailings.
• Oversee the preparation of daily deposits for finance department.
• Administer donor and prospect analysis and research to increase the annual fund and major gift program, including wealth screening of donors using iWave and RE tools.
• Evaluate appeal responses and communications based on donor segments to develop analysis on past giving trends, donor engagement and program results.
• Assist finance department in completion of the annual audit.
• Actively seek ways to utilize databases to meet fundraising goals effectively and enhance efficiency.
• In collaboration with a third party compliance firm, ensure that State fundraising permits and licenses remain in good standing.
• In collaboration with the communications specialist, ensure that Avow Foundation online profiles are maintained and contain current and accurate organizational information. Example: Guidestar/Candid, Collier Community Foundation, etc.
• Perform other duties as assigned.

Core Values:

Innovation:
We embrace change and are always looking at creative ways to solve problems and serve new populations.

Integrity:
We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve.

Collaboration:
We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community.

Celebration:
We believe in the importance of celebrating life and relationships.

Education:
We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life.

Education/Experience: Bachelor’s degree required. A minimum of 5 years fundraising/development experience and/or 5 years of membership management, sales, marketing or public relations experience in a non-profit organization.

Certificates, Licenses, Registrations: CFRE encouraged. Valid Florida Driver’s License.

Supervisory Responsibilities: Direct reports will include the following Avow Foundation personnel when applicable: administrative assistant, customer service coordinator, annual giving specialist and database specialist(s).

Computer Skills: Knowledge of basic typing skills, data entry and word processing software. Extensive experience in fundraising database software (preference given to Raiser’s Edge) and knowledge of Outlook and Microsoft office products is required.

Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Compensation and Benefits:
This is only a summary of our employee benefits; it is subject to change.

• Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA
• Supplemental Benefits (hospital confinement, accident and/or cancer)
• Dental insurance
• Vision Insurance
• Life and accidental death/dismemberment insurance (company paid)
• Long term care insurance (company paid)
• Retirement savings plan (TSA/403(b) matching program)
• Short and long term disability insurance (company paid)
• LegalShield (identity protection and more)
• Bereavement leave for family and pets
• Direct deposit
• Credit union availability
• Employee Assistance Program
• Paid time off
• Mileage reimbursement
• In-house continuing education opportunities
• Discounted membership at local area Fitness Center
• Tuition reimbursement
• Other employer-sponsored activities

Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah. And due to the above, Avow will only hire Nicotine Free individuals.