VOLUNTEER COORDINATOR

Job Summary

The Volunteer Services Coordinator coordinates volunteer assignments, maintains volunteer database, participates, plans and coordinates volunteer orientations and special events.

Responsibilities

• Fill patient and family support volunteer requests in home care, inpatient units, and long term care facilities with qualified and compliant volunteers.
• Fill volunteer requests for events and administrative functions with qualified and compliant volunteers.
• Review electronic medical record (EMR) database workflow for volunteer requests, alerts, and death notices daily.
• Master understanding of various volunteer positions, responsibilities and limitations.
• Assign volunteers by monitoring volunteer requests throughout the day ensuring assignments are filled in a timely and appropriate manner.
• Communicate with the patient/caregiver/staff when the request is received exploring the need being addressed and ability of volunteer services department to meet this need. Documentation is completed in the EMR within 24 hours noting the receipt of the referral and ability to fill or not fill with a volunteer. For requests not filled, weekly documentation is done in the EMR noting the continued effort to fill the request.
• Assign volunteers to service on the basis of program needs and the volunteers’ interests and skills. Use independent judgment in matching volunteer interests and skills to that of assignment.
• Communicate with appropriate staff and volunteers about all assignments or changes in assignments
• Maintain and update the volunteer assignment calendars keeping them current.
• Support recruitment of new volunteers through community involvement and outreach.
• Assist with interviewing, selection and compliance procedures in preparation for new volunteer onboarding.
• Coordinate and attend volunteer training, performance appraisals, education and appreciation events.
• Orient facility volunteers to assigned SNFs, ALFs, and HHG.
• Review and monitor written reports as assigned.
• Maintain working knowledge of all regulatory standards affecting the volunteer department.
• Perform other duties as assigned.
  
  

Innovation

Core Values:

We embrace change and are always looking at creative ways to solve problems and serve new populations.

Integrity

We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve.

Collaboration

We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community.

Celebration

We believe in the importance of celebrating life and relationships.

Education

We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life.

Education/Experience: Bachelor's degree (B. A.) from four-year college or university preferred. One to two years related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibilities: This position does not have any supervisory responsibilities.

Certificates, Licenses, Registrations: Florida driver’s license.

Computer Skills: Knowledge of basic typing skills, data entry and word processing software. Database software and general knowledge of e-mail is preferred.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and /or move up to 25 pounds and occasionally move up to 50 pounds. Normal vision required. May be required to do day and night driving.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) The noise level in the work environment is usually moderate.

Compensation And Benefits

This is only a summary of our employee benefits; it is subject to change.

• Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA
• Supplemental Benefits (hospital confinement, accident and/or cancer)
• Dental insurance
• Vision Insurance
• Life and accidental death/dismemberment insurance (company paid)
• Long term care insurance (company paid)
• Retirement savings plan (TSA/403(b) matching program)
• Short and long term disability insurance (company paid)
• LegalShield (identity protection and more)
• Bereavement leave for family and pets
• Direct deposit
• Credit union availability
• Employee Assistance Program
• Paid time off
• Mileage reimbursement
• In-house continuing education opportunities
• Discounted membership at local area Fitness Center
• Tuition reimbursement
• Other employer-sponsored activities
  
  

Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah. And due to the above, Avow will only hire Nicotine Free individuals.