What are the responsibilities and job description for the Service Manager-Premier Collection position at Avondale Group?
Overview
For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Service a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Off
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.
Who is Avondale Group?
A career at Avondale
Responsibilities
The purpose of the Avondale Premier Service Manager is to ensure an elevated client experience while creating client advocates. The Service Manager directs and coordinates activities concerned with service and repair of client vehicles, acquisition of automotive equipment and operation and maintenance of automotive repair facilities through subordinate supervisors to maximizeprofitability, increase client satisfaction, and maintain factory-dealership relationship.
Completes a daily 'one-on-one' with each ASM to stay abreast of potential service issues and status of clientsCoordinates automotive repair and maintenance services to obtain maximum utilization of technicians, automotive equipment and parts resources to prevent operational delays in other departmentsTrains service members in the skills necessary in performance of their dutiesWorks with Service Director to set sales, production and gross objectivesDetermines and staff technical teams relative to production requirements, ensuring expertise of members to be adequateMaintains the Service Department within the financial parameters set by managementAssures the proper repair order flow for maximum productivityMonitors and controls all warranty activity and assures compliance with warranty policies and proceduresMaintains strict adherence to dealership policy on client vehicle care and operationAdministrates payroll for the service members in cooperation with payroll, securing approval from the Service Director and the General Manager of the dealershipConducts performance evaluationsParticipates in operational planning
Qualifications
EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)Operator's Driver's License (must be insurable)
PHYSICAL DEMANDS
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds