What are the responsibilities and job description for the Loan Car Admin-Mercedes-Benz Grapevine position at Avondale Group?
Overview
For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Off
- Tuition and Tool Reimbursement
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.
Who is Avondale Group?
A career at Avondale
Responsibilities
Our Avondale Mercedes-Benz Grapevine Loan Car Administrator ensure an elevated client experience while creating client advocates. The Loan Car Admin will help loan car clients, manage loan car fleet and work with ASM's and Loan Car Lead to accurately report on loan car status.
THE IDEAL CANDIDATE WILL;
Locates loan cars for clientsEnters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required informationPrepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASMProvides Client Care Center with availability list and ASM’sUpdates client data base as neededContacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loanChecks-in returned cars, inspects for damage, secures mileage and closes agreementArranges for repairs of damaged or malfunctioning carsMonitors mileage and arranges maintenance of loan car vehicles at required mileage intervalsFaxes TXDL #s and insurance information to outside vendorsEnsures that cars are clean and operable before delivery to clientKnows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements
Qualifications
EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)Operator's Driver's License (must be insurable).PHYSICAL DEMANDS
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.