Retail Multi-Unit Manager

Grow With Us at Tampa International Airport! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

The Retail Multi-Unit Manager provides operational leadership at Tampa International Airport supports the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for cleanliness, staffing, operational readiness and financial performance by holding management accountable for results.

Salary Range: $65,000 - 79,000.00 plus Bonus Opportunities!

Key Responsibilities:

• Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
• Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
• Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
• Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
• Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
• Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
• Oversee planogram execution, and visual merchandising standards.
• Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
• Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
• Monitor and maintain retail equipment; schedule routine service and repairs as needed.
• Drive adoption of new retail technologies to improve efficiency and customer experience.
• Maintain working knowledge of brand standards, lease agreements, and landlord relations.
• Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
• Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
• Ensure compliance with all federal, state, and local safety and health standards.
• Train staff on wellness protocols and safety procedures; maintain audit readiness.

Qualifications:

• Minimum 6 years of retail experience, including 2 years in multi-unit leadership roles.
• Success managing up to $10M revenue and leading teams across multiple retail concepts.
• Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
• Knowledge of inventory management, planograms, and visual merchandising standards.
• Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
• Category management, retail space optimization, and seasonal merchandising strategies.
• Drives execution across multiple stores to achieve financial and service goals.
• Builds positive work environments through coaching, mentoring, and leadership.
• Customer Focus: Ensures superior service and brand compliance across all locations.

Schedule & Reporting

• Reports directly to the Senior Director or Director of Operations.
• Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
• Weekend and holiday availability required based on business needs.