Software Engineer - Product

About Avoca

We’ve grown to 75 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and 5x'd headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

We’re looking for a Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.

What You’ll Do

• Own feature development — from backend services to AI-powered user experience.
• Turn customer feedback into product improvements through rapid iteration and experimentation.
• Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.
• Hold a high bar for code quality—testing, monitoring, and reliability are second nature.
• Prioritize ruthlessly and navigate changing requirements with autonomy.

What We’re Looking For

• 2–4 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships.
• Strong familiarity with AI, LLMs, or AI-assisted systems—or a willingness to learn fast.
• Outcome-driven mindset: you measure success in impact, not just shipped features.
• Comfortable collaborating across engineering, product, and customer-facing teams.
• Low ego, high energy, resilient in a fast-paced environment.
• Bonus: prior startup, hacker, or founder experience.
• Eagerness to work in person with us in NYC full time.