Forward Deployed Engineer

About Avoca

Avoca builds AI-powered customer engagement systems that replace traditional call centers for home service companies. Our platform books jobs, handles inbound leads, and drives measurable revenue growth—consistently outperforming human call centers in both speed and conversion rates.

We’re serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

As a Forward Deployed Engineer, you’ll embed directly with our customers—understanding their workflows, designing tailored AI solutions, and deploying systems that deliver immediate impact. You’ll operate at the cutting edge of conversational AI, working closely with our product team to shape strategy based on what you see in the field.

What You’ll Do

• Embed with customers to deeply understand their operations and deliver AI solutions that work from day one.
• Build and maintain the infrastructure for conversational AI—APIs, integrations, monitoring, and feedback loops.
• Translate business requirements into technical architectures and deployments.
• Identify patterns across deployments and feed insights back into our core product roadmap.
• Operate with high autonomy in high-stakes, ambiguous environments.

What We’re Looking For

• 3 years in software engineering, preferably with backend or systems experience.
• Proficient in Python (TypeScript/JavaScript a plus) and familiar with major cloud providers (AWS, GCP, or Azure).
• Strong communicator able to work seamlessly with both technical and non-technical stakeholders.
• Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks.
• Comfort working in dynamic environments with shifting priorities.
• Eagerness to work in person with us in NYC full time.