Provider Relations Specialist

Provider Relations Specialist
Location: Cocoa, FL
Company: avô Transportation & Language Solutions

About Us
At avô Transportation & Language Solutions, we are dedicated to delivering reliable non-emergency medical transportation and professional language services nationwide. We believe in building strong relationships with our provider partners to ensure high-quality service for our clients and claimants.

Position Overview
We are seeking a motivated and detail-oriented Provider Relations Specialist to join our team in Cocoa, FL. This individual will play a key role in supporting and managing our nationwide provider network by onboarding, training, and maintaining strong partnerships. The ideal candidate is proactive, personable, and thrives in a fast-paced environment where customer service and relationship management are top priorities.

Key Responsibilities

• Onboard new providers into our network, ensuring accurate credentialing and documentation.

• Train new providers on company processes, systems, and service expectations.

• Serve as the first point of contact for provider-related issues, concerns, and complaints; work to resolve problems quickly and effectively.

• Build and maintain positive, long-term relationships with providers nationwide.

• Monitor provider performance and compliance with company policies and service standards.

• Collaborate with internal teams to strengthen provider engagement and enhance network performance.

• Support ongoing initiatives to expand and improve the provider network.

Qualifications

• Previous experience in provider relations, customer service, account management, or a related field.

• Strong communication and interpersonal skills, both verbal and written.

• Ability to handle sensitive information with professionalism and confidentiality.

• Excellent problem-solving and conflict resolution skills.

• Organized, detail-oriented, and able to manage multiple priorities simultaneously.

• Proficiency with Microsoft Office Suite and CRM or provider management systems preferred.

Why Join Us?

• Be part of a growing, mission-driven company that makes a difference in people’s lives every day.

• Collaborative and supportive team environment.

• Opportunities for professional growth and career advancement.

How to Apply
If you’re passionate about building strong relationships and want to play a key role in managing a nationwide provider network, we’d love to hear from you! Please submit your resume and a brief cover letter to [insert application email or link].