Crew Lead

Location: Buncombe and Surrounding Counties

Employment Type: Full-Time (32hrs - 40hrs/week), Hourly

Reports To: Owner (Operations Director)

Compensation: $23/hr 

Based in Arden, North Carolina, AVL Outdoor Lighting & Design is a family‑owned company specializing in architectural, landscape, and event illumination across Western North Carolina. We are on a mission to transform spaces by creating custom lighting designs that deliver emotional impact—offering peace, delight, and a feeling of security. Our team prioritizes creativity, quality craftsmanship, and customer care to bring each client’s vision to life.

AVL Outdoor Lighting & Design is seeking a motivated, technically skilled Crew Leader to help lead our field operations team while supporting the continued growth and efficiency of the company. This position combines hands-on outdoor lighting installation work with operational leadership responsibilities and customer interaction. This individual will work closely with upper management to improve systems, maintain morale, and help streamline day-to-day operations.

This role requires strong leadership skills, excellent communication, technical problem-solving ability, and a commitment to delivering exceptional customer experiences.

Ideal Candidate Traits

• Self-motivated and dependable
• Positive attitude and team-oriented mindset
• Strong attention to detail
• Organized and proactive
• Solution-oriented 
• Calm under pressure
• Willingness to learn and grow into expanded operational responsibilities
• Takes pride in high-quality workmanship and customer satisfaction
  

• Lead and supervise field technicians on installation and maintenance projects
• Assist with the installation, maintenance, and repair of low-voltage outdoor lighting systems
• Read and interpret lighting design plans, approved estimates, and diagrams
• Ensure projects are completed safely, efficiently, and to AVL Outdoor Lighting & Design quality standards
• Maintain clean, organized, and professional job sites
• Train and mentor field technicians on installation techniques, troubleshooting, and company procedures
• Monitor crew performance and help maintain a positive, productive work environment
  

• Assist the Operations Director with logistics planning and scheduling crews and jobs
• Order supplies and materials for upcoming jobs
• Manage and track inventory, tools, and equipment
• Help develop systems and processes that improve efficiency and workflow
• Communicate regularly with upper management regarding project progress, field conditions, staffing needs, and operational improvements
• Support the development and documentation of operational procedures and resources
  

• Independently handle service calls and troubleshooting appointments
• Diagnose and repair technical issues with lighting systems, transformers, wiring, timers, fixtures, and controls
• Keep detailed records of materials used, time, and work performed
• Identify opportunities for system improvements or upgrades while onsite
• Ensure service work is completed thoroughly and professionally
  

• Communicate professionally and confidently with customers throughout projects and service visits
• Provide exceptional customer service and represent the company in a positive manner
• Educate customers on lighting systems, maintenance, and upgrade opportunities
• Identify and upsell additional services, fixtures, maintenance plans, or enhancements when appropriate
• Help maintain strong client relationships and customer satisfaction
  

Required:

• Working knowledge of electrical systems, wiring, and low-voltage installation.
• Experience in outdoor lighting, landscaping, electrical work, construction, or a related field preferred.
• Previous leadership or crew supervision experience.
• Strong attention to detail, troubleshooting and technical problem-solving abilities.
• Excellent organizational and communication skills.
• Ability to read and follow design plans and approved estimates.
• Ability to effectively lead a team while maintaining professionalism and morale.
• Comfortable interacting directly with customers and representing the company.
• Ability to work independently and make sound decisions in the field.
• Basic computer and smartphone proficiency.
• Ability and enthusiasm for lifting up to 50 lbs and working outdoors in various weather conditions.
• Comfortable using ladders, hand tools, and power tools.
• Valid driver’s license with clean driving record.

Preferred:

• 3 years experience in electrical, landscape lighting, or low-voltage installation.
• 3 years experience in landscaping, construction, or outdoor contracting.
• Experience with LED lighting systems, smart lighting controls, or outdoor automation.
• Electrical or low-voltage certification (where applicable).
• Bilingual in English and Spanish.
  

• Growth Opportunity: This position is designed for someone who wants to grow within the company and take on increasing operational and leadership responsibilities over time.
• Competitive salary and performance-based bonuses.
• Professional development and leadership training opportunities.
• A collaborative, family-oriented culture that rewards initiative and craftsmanship.
• Company vehicle or mileage reimbursement for client visits.