Wallis House Supervisor

Aviva Family and Children’s Services Mission Statement

Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families.

Job Summary

Under the supervision of the Director of Wallis House, the Wallis House Supervisor provides onsite supervision and support to residents and staff utilizing a harm reduction and trauma informed approach. The Wallis House Supervisor will also oversee the safety and security of the facility.

Essential Functions

• Facilitate intakes for new residents, including collecting and entering data, inspecting resident belongings, and orienting residents to house expectations and guidelines.
• Liaise with the housekeeper to ensure all rooms are clean, tidy and fully furnished to accommodate resident’s needs.
• Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules.
• Ensure safety and security within the house at all times.
• Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience.
• Check in with Residents who are on-site to ensure Resident safety and welfare.
• Respond to complaints (residents and neighbors) in a timely and professional manner.
• Assist with conflict resolution in coordination with PATH worker, always aiming to maintain a fair, positive, and supportive culture.
• Provide case management support such as:
• Assistance with benefits establishment
• Obtaining necessary personal identification and records
• Employment assistance and linkage
• Healthcare linkage
• Collaborate with referring organizations to coordinate resident’s care and ensure they receive the services and support they need to achieve and maintain health, mental health, and housing stability.
• Participating in interviewing potential new hires.
• Assist Director in ensuring new staff are trained and supporting current staff with their job duties and during crisis.
• On-call for crisis.
• Assist in ensuring that all shifts are covered by scheduling staff to open shifts and filling in when needed.
• Actively participates in a quality improvement project.
• Attending meetings as a backup when Director is out and/or as needed.
• Oversees and supervises Resident Advisors.
• Provide individual supervision and meet with Resident Advisors weekly.
• Works to promote and support justice, equity, diversity, and inclusion at all levels in the organization.
• Works to promote a trauma-informed work environment.
• Actively participate in quality improvement project
  

The Wallis House Supervisor will take on special projects or additional duties as assigned by the Director of Wallis House.