RHAS/RSS Administrative Assistant

Aviva Family and Children’s Services Mission Statement

Aviva believes every child and every family in our Los Angeles community deserves the chance

for a brighter future. We provide compassionate support, therapeutic services, and guidance to at risk children and families.

Job Summary

Under the direction of the Relative Home Assessment Services (RHAS) and Relative Support

Services (RSS) Program Director, the RHAS/RSS Administrative Assistant greets callers and

visitors to the Franklin facility. Aside from operating the telephone, maintains departmental

databases; organizing and updating spreadsheets, help maintain office and files, assist with

ordering items needed for clients; assist/completes weekly and monthly invoices; coordinates

office supply ordering, and assisting the RHAS/RSS counselors with community resources.

Essential Functions

• Provide a helpful, welcoming, and culturally sensitive environment to all callers and/or
  
  

visitors to the Franklin office.

• Screen calls and provide information regarding the program.
• Maintain departmental databases for both RHAS/RSS contracts in SharePoint, Binti and
  
  

EXYM.

• Open and close cases ensuring all demographic information is uploaded accurately.
• Create and maintain RHAS/RSS files, opening and closing physical charts and updating
  
  

spreadsheets.

• Assist in completing purchase orders, tracking orders and preparing weekly and monthly
  
  

RHAS/RSS invoices.

• Assist with incoming and outgoing RHAS/RSS referrals weekly.
• Tracking and reaching out to caregivers and collaborating with other CBO/DCFS partners
• Schedule meetings and appointments as directed by Director of RHAS/RSS, not limited to
  
  

CPR/First aid outreach/tracking for RHAS Spanish speaking caregivers.

• Compile RSS/RHAS Monthly Reports and POM data
• Create and maintain RFA Trainings Sign in sheets and creating Zoom email
  
  

invites/meetings

• Maintain bi-weekly office supply inventory order
• Print all necessary packets for the RHAS/RSS Team such as Training Packets, Orientation,
  
  

and Intake folder for each program

• Process CPR Invoicing monthly and redirect documents to appropriate staff
• Mail out RHAS/RSS Evaluation Surveys and track responses on the appropriate databases
• Assist with drafting agenda and transcribing minutes during weekly team meetings and
  
  

share with team.

• Actively participate in quality improvement projects
• Sensitive and responsive to the cultural differences among the agency’s client population
• Works to promote and support justice, equity, diversity, and inclusion at all levels in the
  
  

organization.

• Works to promote a trauma-informed work environment.
  
  

The Administrative Assistant will take on special projects or additional duties as assigned by the

Director of RHAS/RSS.