Patient Service Representative

Job Overview
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team. In this vital role, you will be the first point of contact for patients and visitors, providing exceptional customer service while managing a variety of administrative tasks. Your energetic approach and strong organizational skills will help ensure smooth clinic operations, accurate documentation, and efficient patient flow. This position offers an exciting opportunity to contribute to a caring healthcare environment while utilizing your expertise in medical administrative support and office management.

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression and delivering excellent patient service.
• Schedule appointments efficiently using electronic health record (EHR) systems Elation Health.
• Verify insurance coverage and perform insurance verification to facilitate smooth billing processes.
• Collect payments and handle medical collections with accuracy and professionalism.
• Manage patient check-in and check-out procedures, including intake forms and documentation review for accuracy.
• Maintain and update patient records in various EMR (Electronic Medical Records) systems, ensuring compliance with HIPAA regulations.
• Answer multi-line phone systems with professional phone etiquette, directing calls appropriately and taking detailed messages when necessary.
• Assist with medical scheduling, appointment reminders, and follow-up coordination to optimize clinic efficiency.
• Support medical billing processes by understanding CPT coding, ICD-9/10 coding, and Medicare requirements for accurate claim submission.
• Manage filing of medical records, documentation review, and ensure proper organization of office files.
• Facilitate communication between providers and patients regarding care plans, test results, or follow-up instructions.
• Use computer skills extensively to operate office software like Microsoft Office Suite for reports, correspondence, and data entry.
• Ensure compliance with health information management standards by maintaining confidentiality and security of sensitive patient data.
• Assist in other clerical duties such as data entry, faxing, scanning documents, and managing office supplies as needed.

Requirements

• Proven experience as a Medical Receptionist in a medical office administrative role; clinic is highly preferred.
• Familiarity with EMR/EHR system.
• Strong knowledge of medical terminology, ICD coding (ICD-10), CPT coding, and medical billing procedures including Medicare guidelines.
• Excellent organizational skills with attention to detail for documentation review and accurate record keeping.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism under pressure.
• Exceptional communication skills with proficiency in phone etiquette; bilingual abilities are a plus to serve diverse patient populations.
• Strong computer skills including Microsoft Office applications; experience with multi-line phone systems preferred.
• Knowledge of HIPAA regulations to ensure patient privacy and confidentiality at all times.
• Prior administrative experience within a healthcare setting is highly desirable.
• Ability to work collaboratively with healthcare providers and staff to support seamless clinic operations. Join our team where your dedication makes a real difference! We’re committed to fostering a supportive environment that values your skills in medical administration while promoting professional growth in the healthcare industry.

Pay: $25.00 - $26.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25 - $27