What are the responsibilities and job description for the Customer Service Survey Specialist position at Avita Health System?
Join Our Team at Avita Health System – Avita Galion Hospital
Avita Health System is proud to serve the communities of Crawford and Richland counties through three hospitals and numerous clinic locations. Over the past few years, we’ve tripled in size, now employing over 2,300 team members and more than 200 physicians and advanced practitioners. Our mission is to deliver high-quality, compassionate care to the people who depend on us.
We’re currently seeking a dedicated Survey Specialist to join our Customer Service Department at our Galion location.
Position Overview
Performs phone survey process for provider practices: interviewing, data management (collection, reporting and trending.) Performs duties connected with the Patient Choice Award and Bright Star Award (tracking and managing forms) and completes process for payroll compensation or gift disbursement. Also supports the Patient Experience Director and Customer Service Program for Avita Health Systems.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience.
Preferred
- Associate degree.
- Minimum of two years of experience in a customer service role.
Why Join the Avita Health System Team?
At Avita, we’re committed to creating a supportive, inclusive, and empowering environment where every team member plays a vital role in delivering exceptional care to our communities. Whether you're on the front lines or behind the scenes, your work matters here.
What You Can Expect at Avita:
- A collaborative and engaged workplace culture
- Competitive wages and comprehensive benefits
- Generous paid time off (PTO) to support work-life balance
- Health, dental, and vision insurance options
- 403(b) retirement plans with up to 4% employer match
- Paid parental leave
- Pharmacy discounts for employees
- Free on-site parking
- Opportunities for professional growth and internal advancement
- Recognition programs, including the DAISY Nursing Award for excellence
Join a team that values your contributions and supports your career journey every step of the way.
Location: Avita Galion Hospital – Customer Service Department
Avita Health System is an Equal Opportunity Employer.
8:00a - 4:30p
80 hours per pay