What are the responsibilities and job description for the Resort Manager position at Avista Resort?
Resort Manager - Avista Resort
Myrtle Beach Seaside Resorts believes our employees are our strength, our vendors set our standard, homeowners shape our future, and our guests are our focus. We foster a culture where leaders are visible, engaged, and actively involved in daily operations. Exceptional guest experiences are delivered by managers who lead from the floor—not from behind a desk.
Role Overview
The Resort Manager is a highly visible, hands-on leader who leads by example and is actively involved in all daily resort operations. This role is not office-based or directive-only; it requires stepping in to support staff, resolve guest issues in real time, and ensure smooth, high-quality operations. Reporting directly to the General Manager, the Resort Manager works side-by-side with department teams—Guest Services, Housekeeping, Engineering, Food & Beverage, and Sales—to maintain a unified, collaborative operation. This position balances leadership, problem-solving, and financial awareness while remaining operationally engaged at all times.
Key Responsibilities
- Lead and support daily resort operations, stepping in wherever needed to maintain smooth, high-quality service.
- Inspire and mentor leadership staff, fostering collaboration, accountability, and a team-first culture.
- Be a visible, hands-on leader—work alongside teams, model service excellence, and create a welcoming, supportive environment.
- Conduct daily property walks to maintain cleanliness, safety, brand standards, and memorable guest experiences.
- Partner with all departments to optimize operations, staff wellbeing, and guest satisfaction.
- Resolve guest concerns fairly and efficiently, ensuring positive outcomes while upholding company standards.
- Oversee audits, inventories, and operational reviews, coordinating with leadership to maintain accuracy and control.
- Act as a communication bridge between departments, breaking down barriers and promoting collaboration.
- Lead engaging staff meetings, support hiring and onboarding, and champion ongoing performance development.
- Contribute to business planning, financial reviews, and operational improvements to drive resort success.
Requirements
- Proven experience in Resort Management or a comparable hands-on hospitality leadership role.
- Demonstrated ability to lead teams by actively working alongside them, setting an example, and providing support.
- Strong organizational, communication, and problem-solving skills.
- Working knowledge of hospitality financials, audits, and basic accounting principles.
- Ability to motivate and manage a diverse workforce through presence, example, and collaboration.
- Proficiency in Excel and general office systems (email, POS, property management systems).
- Flexible availability, including weekends and holidays.
- Valid Drivers license
Qualifying team members may enjoy the following benefits:
- Health insurance
- 401K Plan (matched)
- Vision and Dental insurance
- Disability, Life, and Accident insurance
- Paid Vacation
- Referral Program
- Bereavement leave
300 N. Ocean Blvd., North Myrtle Beach, SC 29582