What are the responsibilities and job description for the AM & PM Guest Service Agent - Avista Resort position at AVISTA RENTALS LLC?
AM & PM Guest Service Agent - Avista Resort
Full Time
Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility for a first impression. Some of the daily duties include, but are not limited to; checking in and out, issuing room keys/cards, keeping records of guest accounts, processing payments, and making edits to guests' reservations.
Job Responsibilities:
· Check guests in and out of the resort
· Issue guest keys appropriately
· Communicate with other departments to meet guest requests
· Accommodate guests scheduled to stay as needed
· Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
· Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs
· Resolve quest concern; assist in all inquiries relating to hotel amenities and services
Requirements:
· Available to work a flexible schedule including weekends and holidays
· Previous experience is preferred but not required
· Strong verbal and written communication skills as well as positive body language
Qualifying team members may enjoy the following benefits:
· Weekly Pay
· Medical insurance
· Vision, Dental, Disability, Life and Accident insurance
· Paid Vacation
· Bereavement leave
· 401(k)
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.