What are the responsibilities and job description for the Customer Service Call Centre Representative (Remote) position at Avispa Technology?
The Customer Service Call Centre Representative (Remote) role involves delivering high-quality customer service by efficiently handling a high volume of incoming calls, resolving customer issues, managing complaints, and maintaining accurate records. This role requires strong communication skills, product knowledge, and proficiency in using CRM and office software. Representatives work under the guidance of supervisors and have opportunities to advance into specialized customer service roles. Flexible scheduling supports work-life balance while maintaining excellent service standards.
Responsibilities
- Handle 100 calls daily, providing prompt and courteous customer support
- Resolve customer inquiries and complaints accurately and efficiently
- Maintain detailed and accurate records of customer interactions and transactions
- Use proprietary CRM and standard office software for data entry and quality assurance
- Demonstrate thorough product knowledge to assist customers effectively
- Ensure adherence to company communication and service policies
- Collaborate with Customer Service Manager, Team Lead, and Operations Supervisor
- Manage multiple tasks simultaneously, maintaining high standards of service
Preferred Qualifications
- 1 years of experience in customer service roles
- High School Diploma or equivalent
- Proficiency with Customer Relationship Management (CRM) software
- Strong verbal communication and active listening skills
- Excellent problem-solving and conflict resolution abilities
- Efficient time management and multitasking capabilities
- Accurate and timely data entry skills
Salary : $45,000 - $54,997