Tolls and Citations Resolution Specialist

Driven to be the Best

People. Performance. Purpose.

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

As the Tolls and Citations Resolution Specialist, you will support the Customer Subrogation department by researching, reconciling, and resolving toll and citation-related billing matters. You will use strong analytical and organizational skills to manage disputes, process invoices, and ensure accurate and timely handling of payments and reporting activities.

In this role, you will collaborate with internal teams and third-party vendors to investigate issues, resolve discrepancies, and maintain accurate financial records related to tolls and citations.

This role is well-suited for individuals early in their careers or currently pursuing a degree who are interested in gaining hands-on experience in operations, finance, or business administration.

What You’ll Do

• Open, review, and distribute incoming mail related to toll and citation notices.
• Gain hands-on experience working with financial processes, vendor coordination, and business operations.
• Develop analytical and problem-solving skills by researching and resolving real-world billing and operational issues.
• Research tolls and citations to verify accuracy and resolve discrepancies.
• Handle escalated billing disputes related to toll and citation charges in a timely and professional manner.
• Interact with third-party vendors to investigate and resolve toll and citation issues.
• Process monthly invoices, perform reconciliations, and ensure accurate and timely payments.
• Manage incoming refund checks, including deposit processing and reconciliation.
• Support third-party vendor relationships to ensure accurate billing and issue resolution.
• Generate and maintain reports, including running macros for weekly and monthly citation tracking.
• Monitor and respond to shared email inboxes, ensuring timely follow-up and resolution.
• Maintain accurate records and documentation of all research, communications, and transactions.
• Perform additional Customer Subrogation duties as assigned.
  
  

  Perks You’ll Get: 

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
  
  

What We’re Looking For

• High school diploma or GED required; recently completed a degree in Business, Finance, Accounting, or a related field preferred
• Prior administrative, data entry, internship, or part-time experience preferred (including academic or project-based experience)
• Basic accounting knowledge preferred
• Ability to learn and navigate internal systems
• Strong verbal and written communication skills, with the ability to interact with internal and external stakeholders
• Strong organizational, time management, and follow-up skills
• Attention to detail with the ability to manage multiple tasks and priorities
• Ability to work independently and as part of a team
• This position requires regular, on-site presence
  
  

The starting annual compensation for this position is $60,000 dollars. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Virginia Beach

Virginia

United States of America