Loyalty Program Manager

We are seeking a results-driven, customer-obsessed Loyalty Program Manager to lead the evolution and day-to-day operations of our loyalty programs, Avis Preferred and Budget Fastbreak. This role sits at the intersection of strategy, operations, marketing, and analytics, and is critical in enhancing customer retention, driving repeat bookings, and building deeper emotional connections with our guests.

You will be responsible for the end-to-end management of our loyalty programs - including program design, performance tracking, campaign execution, and stakeholder alignment across the business. The ideal candidate is both a strategic thinker and hands-on executor, passionate about customer experience and loyalty innovation.

What You'll Do:

• Define and refine the long-term vision and roadmap for our loyalty programs

• Analyze customer data, program activity and current market trends to understand the ROI of the loyalty program

• Implement metrics and tracking mechanisms to monitor progress and model the impact of the loyalty program, providing insights to support decision-making and drive continuous improvement

• Partner with leadership across all functional areas such as operations, revenue management, and sales to ensure there is strategic alignment across enterprise-wide product launch teams

• Benchmark against industry standards to meet customer needs and ensure that product teams understand and drive towards meeting them

• Develop and manage loyalty-focused campaigns and lifecycle journeys to drive enrollment, engagement, and retention.

Perks You'll Get:

• Paid time off

• 401K retirement plan with company matched contributions

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages

• Contribute up to $260 as a tax free benefit for public transportation or parking expenses

• Employee discounts, including discounted prices on purchase of Avis / Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

What We're Looking For:

• Bachelor's degree; graduate degree or equivalent work experience

• Demonstrated success managing and scaling a loyalty or rewards program.

• Strong analytical skills with experience using data to drive decisions.

• Experience working cross-functionally in a fast-paced, matrixed organization.

• Excellent project management and communication skills.

• Travel as needed

The annual starting salary for this position is between $85,600 - $116,776 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.