What are the responsibilities and job description for the Security Guard- Overnight position at Avion Hospitality Employee Services LLC?
Description
The Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.
Requirements
Duties/Responsibilities:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain visual contact with the Front Desk and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Answer radio in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk at all times.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and Associate incidents.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
- Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
- Assist guests to their rooms or help guests enter their rooms.
- Assist outside agencies as necessary.
- Assist with intoxicated guests.
- Be knowledgeable about hotel and guestroom locking systems.
- Respond to security alarms.
- Challenge suspicious persons.
- Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
- Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
- In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.
Required Skills/Abilities:
- Strong communication, both written and verbal.
- Ability to work in a team environment.
- Ability to remain calm under pressure.
Education and Experience:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Certificate of Completion in Safety and Security Training (must comply with State requirements)
- CPR, First Aid, and Heimlich Maneuver Certified
Must be available for overnight shifts 11pm to 7am
Must be available weekends and holidays.