What are the responsibilities and job description for the Overnight Security Guard position at Avion Hospitality Employee Services LLC?
Description
The Windsor Court seeks a skilled and experienced Overnight Safety and Security Officer who is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.
Responsibilities:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with The Windsor Court standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply with The Windsor Court standards and regulations to encourage safe and efficient hotel operations.
- Answer phone and dispatch promptly, and demonstrate proper two-way communication etiquette when communicating with other Associates and guests.
- Maintain and review the daily activity log.
- Maintain confidentiality with respect to guests' and associates' incidents.
- Open secured areas for authorized personnel; check the IDs of visitors/associates' bags as necessary.
- Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
- Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
- Assist outside agencies as necessary.
- Assist with intoxicated guests.
- Be knowledgeable about hotel and guestroom locking systems.
- Respond to security alarms and monitor TV cameras (if applicable).
- Challenge suspicious persons.
- Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
- Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
- In partnership with the Department Head/Hotel leadership, completes Incident/Accident Reports clearly and concisely.
Requirements
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Strong communication, both written and verbal.
- Ability to work in a team environment.
- Ability to remain calm under pressure.
- Certificate of Completion in Safety and Security Training (must comply with State requirements)
- CPR, First Aid, and Heimlich Maneuver Certified
- Bilingual communication in Spanish is a plus.
- Ability to work the overnight shift (11pm to 7am)