What are the responsibilities and job description for the Desktop Support position at Avinya Infotech (Formerly Known as Job Cloud Inc.)?
Position: Technology Support Specialist
Work Location: New Orleans, LA 70139
Duration: 6 Month of contract
Start: ASAP
Interview Process/Details: 1 video interview and done
Onsite Role
Responsibilities:
• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• 2 years of on-site technical support experience, or degree in related discipline