Fitness & Wellness Member Services Coordinator

Position Overview

Now Hiring!!! Fitness & Wellness Member Services Coordinator

Location: Tampa, FL

Schedule: Full Time

About the Role

We are seeking a highly organized, service-oriented, and professional Fitness & Wellness Member Services Coordinator to support the daily operations of our Health & Wellness Center. This role serves as a key point of contact for members, guests, fitness professionals, and department leadership while helping ensure exceptional member experiences and smooth department operations.

The ideal candidate is friendly, polished, detail-oriented, and passionate about health, wellness, and hospitality. If you thrive in a fast-paced environment, enjoy helping people, and excel at balancing administrative responsibilities with outstanding customer service, we'd love to hear from you.

Key Responsibilities

Member Services & Front Desk Support

• Welcome members and guests with a warm, professional, and hospitality-focused approach.
• Assist members with questions regarding wellness programs, fitness classes, appointments, and department services.
• Provide exceptional customer service while maintaining a positive and welcoming environment.
• Respond to member inquiries and ensure requests and concerns are directed to the appropriate team members for follow-up.

Scheduling & Appointment Coordination

• Schedule and confirm personal training sessions, massage appointments, Pilates sessions, wellness consultations, and other member services.
• Manage group fitness reservations, cancellations, waitlists, and attendance tracking.
• Communicate schedule updates, instructor changes, room assignments, and special program information.
• Support department scheduling and daily operational coverage needs.

Administrative Support

• Provide administrative support to the Fitness Director and department leadership team.
• Assist with payroll preparation, staff timekeeping records, commission tracking, invoices, purchase orders, and accounts payable documentation.
• Maintain organized files, member records, waivers, reports, and departmental documentation.
• Monitor inventory levels and assist with ordering supplies, retail merchandise, and wellness center materials.

Communication & Program Support

• Assist with member communications, newsletters, emails, promotional materials, and event announcements.
• Support wellness programs, new member orientations, workshops, seasonal promotions, and special events.
• Coordinate communication between fitness professionals, wellness providers, instructors, and other departments.
• Ensure program information is accurate, current, and effectively communicated.

Facility & Operations Support

• Assist with daily opening and closing procedures.
• Monitor fitness, wellness, and common areas to ensure cleanliness, organization, safety, and readiness for members.
• Report maintenance, housekeeping, equipment, and supply needs promptly.
• Help maintain a professional, member-ready environment throughout the facility.

Team & Department Support

• Support staff communications, scheduling updates, reminders, and operational follow-up.
• Assist in coordinating departmental coverage and member service needs.
• Reinforce department policies, procedures, and service standards.
• Maintain confidentiality and professionalism when handling member and staff information.

Qualifications

Required Skills

• Strong customer service, communication, and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency with scheduling software, email systems, calendars, spreadsheets, and general office applications.
• Ability to work effectively in a fast-paced, member-focused environment.
• Professional demeanor with strong interpersonal skills and a positive attitude.

Preferred Qualifications

• Previous experience in administrative support, hospitality, fitness, wellness, spa, recreation, or private club environments.
• Experience coordinating schedules, appointments, or member services.
• Familiarity with health and wellness programs, fitness operations, or hospitality services.

What We're Looking For

The successful candidate is proactive, dependable, and service-driven, with a genuine passion for creating exceptional experiences. This individual enjoys supporting both the operational and member-facing aspects of a wellness department, anticipates needs before they arise, and takes pride in helping members and colleagues feel supported and valued.

If you enjoy working in a collaborative environment where wellness, hospitality, and exceptional service come together, we encourage you to apply.