Billing Analyst II

Job Overview

The Billing Analyst II manages complex customer billing cases, verifies contract-driven billing accuracy, and serves as a key customer-facing representative for escalated issues. This role partners cross-functionally across Sales, Customer Success, Implementation, and Finance while supporting monthly billing execution, process improvements, and operational excellence.

What You Will Do

Billing and Customer Case Management

• Manage complex customer billing cases from intake through resolution, including disputes, errors, missed billing, and contractual inconsistencies
• Review customer contracts to understand rate structures, billing terms, and exception logic; interpret intent beyond step-by-step processes
• Reconcile customer accounts to validate billing accuracy and resolve discrepancies
• Lead face-to-face or virtual customer conversations for escalated issues, providing clear explanations and driving resolution

Cross-Functional Collaboration & Relationship Management

• Build strong partnerships with Sales, Customer Success, Implementation, and Finance
• Work closely with the Customer Success Group on escalations and customer communication strategies
• Serve as a billing SME for cross-functional projects, pilot programs, and contract structure reviews

Process Improvement & Operational Excellence

• Identify gaps, inefficiencies, and root causes within billing and customer-facing workflows
• Recommend and implement process improvements to strengthen accuracy, reduce customer friction, and enhance internal controls
• Provide insights to leadership around recurring issues and system enhancements
• Support continuous improvement efforts across Finance Operations and the customer lifecycle

Billing Execution

• Prepare monthly billing file uploads per close timeline (Business Days 1–2)
• Prepare billing templates for new customers at go-live
• Maintain professional, timely communication with internal and external customers

What We Are Looking For

Required
• Bachelor’s degree in Business, Accounting, Finance, or related field
• 3-5 years of billing, accounting, or finance related experience
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills with exceptional attention to detail
• Ability to interpret complex contracts and understand nuance, intent, and non-standard scenarios
• Customer-obsessed mindset with proven success handling difficult or escalated customer interactions
• Comfortable working cross-functionally and influencing outcomes
• Ability to troubleshoot, research, and resolve issues independently

Preferred
• Experience with ERP systems
• Strong experience with Salesforce and enterprise billing workflows
• Experience in a B2B SaaS or technology environment
• Process improvement or project management experience

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare 
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance 
• 100% AvidXchange paid Long-Term Disability 
• 100% AvidXchange paid Short-Term Disability  
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange** 
• Discounts on Pet, Home, and Auto insurance 
• BrightDime Financial Wellness Tool, offered free to teammates 
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.