Audiovisual (AV) - Onsite Support Technician III

Position Overview:

The Audiovisual (AV) - Onsite Support Technician III, you will collaborate with managers, Avidex resources, manufacturers, and customers to support, operate, and maintain audiovisual and IT systems at customer facilities. Success in this role requires a background in audio, video, and control systems, along with a solid understanding of computers and networks. Key attributes include attention to detail, punctuality, good communication skills, and proficiency in maintaining audiovisual systems.

Requirements

• High School Diploma or GED;
  • Associate degree preferred
• 4 years of experience in technical or onsite support within the AV/IT industry
• AVIXA CTS certification (must be obtained within one year)
• Proficient in using Windows and Apple software
• Strong computer networking skills
• Intermediate proficiency in operating, troubleshooting, testing, and adjusting integrated Audiovisual (AV)/Information Technology (IT) systems
• Proficient in using software, hand tools, and test equipment of the Audiovisual (AV)/Information Technology (IT) trades
• Excellent communication, customer service, and organizational skills
• Ability to multi-task, meet deadlines, and attention to detail
• Flexible work hours, including potential weekend commitments

Responsibilities

• Provide client support for meetings and conferences, including setup, operation, and tear-down of AV equipment
• Coordinate AV resources for client meetings and conferences, including planning for large events and accommodating last-minute requests
• Perform diagnostic troubleshooting, testing, repairs, and repairing all AV equipment, including video conference and audio DSPs, video walls, and projection;
• Providing preventative maintenance care to clients ensuring all systems are functioning efficiently;
• Diagnose and resolve control system issues with remote support
• Provide preventive maintenance
• Review open tickets and customer support history with applicable staff
• Offer technical guidance to team members
• Timely and accurate maintenance of support reports, timesheets, expense reports, and parts lists
• Ensuring all safety standards required by OSHA are implemented;
• Accurately and promptly complete support reports, timesheets, expense reports, and parts lists.
• Mentor team members to foster ongoing professional development within the organization.

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.