Maintenance Account Manager

GENERAL FUNCTION: Responsible for directing crew activities on assigned client accounts, effectively completing high-quality work on time and within budget. Conducts training and provides feedback in support of the development and retention of individual crew members, and high morale within the entire team.

ESSENTIAL DUTIES:

Communicate professionally with clients and address concerns promptly, representing Avid in a competent, professional manner. Escalate issues to supervisor as appropriate.

Assess the landscape maintenance needs of assigned properties upon arrival, prioritize in contract work, including setting appropriate rotation schedules per contract requirements and quality standards. Assign tasks to crews consistent with safety, quality, and professional development goals.

Oversee individual crew member work product to ensure tasks are carried out; standard horticultural practices such as turf maintenance, pruning, shearing, and thinning are followed; and safety standards are observed at all times.

Train and direct Crew Members in the safe and efficient use of appropriate landscape maintenance tools, equipment, and materials. Work alongside crew to ensure completion of all contracted services.

Communicate any extraordinary needs with landscape maintenance contracts to supervisor, (for example, work that is beyond the scope of the contract, need for additional labor or scheduling changes in order to keep up with maintenance, etc.).

Ensure proper irrigation levels on each site, checking for problems, repairing when possible, and reporting irrigation issues that require a higher level of expertise to supervisor.

Identify the presence of weed, insect, and disease problems in turf and ornamental plants. Implement mechanical weed control strategies best suited for weed type and time of year. Communicate difficult weed control and insect disease problems to supervisor.

Manage the performance and development of Crew Members, providing clear guidance and direction, recognizing exceptional effort and results, and promptly and respectfully correcting mistakes. Make recommendations for additional training, pay and status changes, as appropriate.

Manage mobile time tracking technology for crew as needed on each ticket throughout the day. Identify and complete issues for each job as needed within technology. Create issues with photos from site for communicating needs.

Accurately log time worked using mobile time tracking technology and ensure compliance with all required meal and rest breaks.

Assist in daily preparation of assigned tasks by loading tools and equipment, fuel equipment, or performing other duties as assigned.

Perform landscape maintenance and/or enhancement tasks as directed, including but not limited to: mowing, edging turf, weeding and raking beds, applying mulch, pruning, shearing and trimming trees and shrubs, collecting leaves, debris, and trash, excavating, grading, planting, and clean up.

Maintain personal protective equipment (PPE), landscape tools and equipment, and truck/trailer in clean condition; report any repair needs promptly.

Observe and promote safety standards at all times, including but not limited to the safe use and operation of equipment, use of appropriate PPE for each piece of equipment and task every time, and drive cautiously and courteously and within posted speed limits.

Regular and punctual in-person attendance is a fundamental expectation for this position, as consistent presence and timeliness are essential for the smooth functioning of the team and the successful fulfillment of job responsibilities.

Lead by example and promote a positive company image including clean, well-maintained unforms, proper personal hygiene, and maintaining clean company vehicles – both inside and out.

Job Type: Full-time

Pay: $68,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $68,000 - $80,000