What are the responsibilities and job description for the Front Desk Agent position at avid Hotel Round Rock South?
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Job Title: Front Desk Agent (avid Hotel Round Rock, Tx) – Evening Shifts
Schedule: 4-5 Evening (3PM–11PM) Shifts per Week-7AM-3PM
Employment Type: Part-Time or Full-Time
Join our Team at an IHG Hotel!
Are you friendly, dependable, and passionate about guest service? We are currently seeking a Front Desk Agent to be the welcoming face of our IHG-branded hotel. This role includes (3PM–11PM) shifts weekly.
Key Responsibilities:
- Greet and check-in/check-out guests with warmth and professionalism
- Perform nightly audit procedures and ensure end-of-day processes are completed accurately
- Manage reservations, handle phone calls, and respond to guest inquiries
- Maintain a clean and organized front desk area
- Provide local information and ensure every guest has a great stay
- Communicate with housekeeping and maintenance to ensure guest satisfaction
- Accurately handle cash, credit cards, and end-of-shift reporting
Requirements:
- Hotel front desk or customer service experience preferred, but we’re happy to train the right person
- Must have open availability for all shifts.
- Strong communication and problem-solving skills
- Comfortable working independently.
- Familiarity with hotel PMS systems a plus ( Hotel Key )
- Must be dependable, punctual, and team-oriented
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $13 - $16