What are the responsibilities and job description for the Front Desk Agent position at avid hotel Plano North?
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent(AM &/or PM shift) who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What we need from you
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
Benefits
- Pay: Starting at $13/hr
- Expected hours: 32-40 hours per week, Part-time considered as well if full-time is not an option for you
- Employee discount & Employee rate rooms at other IHG hotels
- Rewards points redeemable for travel or items in the IHG Catalog
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Pre-employment background check required.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Plano, TX 75023 (Preferred)
Work Location: In person