Operations Manager

Description

Key Responsibilities

• Oversee the daily operations of the assigned ABA therapy center, ensuring smooth and efficient processes while complying with established policies and procedures.
• Maintain a flexible schedule to provide hands-on support and guidance to direct reports across varying scheduling blocks.
• Collaborate with clinical and administrative leadership to ensure center operations align with organizational goals and compliance standards.
• Identify and address operational challenges promptly, implementing solutions that promote efficiency and staff satisfaction.
• Support onboarding, training, and ongoing development of team members to foster a positive and high-performing work environment.
• Collaborate with members of the hiring and training teams constantly working to create a positive experience for new staff onboarding to the center.
• Uphold organizational policies, procedures, and values in all operational practices.
• Maintain accurate records, reports, and communication to support transparency and accountability.
• Partner with the clinical leadership team to ensure a high-quality experience for clients and families.
• Directly manage behavior technicians, registered behavior technicians, and senior behavior technician’s performance in position according to their job description.
• Responsible for directly supervising the center's assigned scheduling coordinator.
• Approve and coordinate time off requests to ensure there is proper center coverage.
• Comply with the Engagement Specialist’s instructions for center activities as it relates to holiday celebrations/observances and closures.
• Maintain a positive, supportive work environment and promote team culture.

• Manage daily operations of the center, including direction of supply ordering, facility upkeep, and equipment needs.
• Monitor and track direct report’s compliance with company policies, procedures, and center standards.
• Receive center’s performance reports identifying areas of opportunities, presenting corrective action plans when and as needed.
• Identify and retrieve data to guide in decision-making procedures ensuring optimal performance and effective use of resources.
• Work with the leadership team to understand utilization and authorization verifying that clients are receiving the care they are approved for.
• Complete expense reports and work within an established budget.

• Greet families and visitors, ensuring a professional and welcoming environment.
• Respond to general inquiries and escalate clinical questions to the appropriate staff.
• Build and sustain strong, transparent communication channels with the center’s clinical team, as well as the senior clinical management team.
• Work with all members of the scheduling team, assisting with scheduling changes, and communicate updates to families as needed, during the absence of the scheduling coordinator.
• Ensure timely and accurate documentation by proactively collaborating with support staff to address unverified sessions in real time

Skills, Knowledge and Expertise

• Valid State of Michigan’s Driver’s License and current auto insurance.
• Valid CPR and First Aid certification.
• Bachelor’s degree in business management, healthcare administration, or human services related field.
• 2 years of experience in direct management of a location and staff.
• 3 years working with a client/patient-facing setting.
• Strong desire and passion for managing people and processes.

• Strong organizational, leadership, and communication skills.
• Be accountable; own and manage performance against established KPIs.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Google Workspace.
• Available to work non-standard, flexible hours.

• Leadership & Team Management
• Organization & Time Management
• Problem-Solving & Initiative
• Professional Communication

Benefits

• Career Growth Opportunities
• Medical
• Dental
• Vision
• 401K
• PTO

About Avid ABA